Shipping policy
# Shipping Policy
Welcome to **OthaimMart**. We are committed to delivering your orders quickly, safely, and transparently. Below you will find all the details regarding our shipping times, processing, and order tracking for the United States, United Kingdom, and Canada.
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### 1. Free Shipping Policy
We are pleased to offer **Free Standard Shipping** on all orders to the **United States, United Kingdom, and Canada**. There are no hidden shipping fees or surprises at checkout!
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### 2. Order Processing Time
* All orders are processed, inspected, and packed within **1 to 3 business days** (excluding weekends and major holidays).
* Once your order is dispatched, you will receive an automated shipping confirmation email containing your tracking number and tracking link.
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### 3. Estimated Delivery Times
Our average delivery timeframes by destination are as follows:
| Destination | Estimated Delivery Time | Shipping Carrier / Method |
| :--- | :--- | :--- |
| **United States** | **6 – 12 Business Days** | USPS / CJPacket Fast |
| **United Kingdom** | **5 – 10 Business Days** | Royal Mail / CJPacket Express |
| **Canada** | **8 – 15 Business Days** | Canada Post / CJPacket Ordinary |
*Please note: Delivery times are estimates and start from the date of dispatch, not the order date.*
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### 4. Order Tracking
* Once your package has shipped, you can track it anytime on our **[Track Your Order](/pages/track-your-order)** page.
* Tracking numbers may take **24 to 48 hours** to activate and show initial movement in the courier tracking system.
* You can also use global tracking platforms like **17TRACK** to monitor your shipment status.
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### 5. Customs, Taxes & Import Fees
* For customers in the USA, UK, and Canada, **all orders are delivered with zero hidden duties or import fees**.
* What you see at checkout is the final price you pay.
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### 6. Incorrect Address Disclaimer
It is the customer’s responsibility to ensure that the shipping address entered at checkout is complete and correct.
* If you notice an error in your shipping address, please contact us immediately at **support@othaimmart.com** within **12 hours** of placing your order.
* We cannot modify the delivery address once the package has been dispatched from our fulfillment center.
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